Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 8-hour shift
• Day shift
• Holidays
• Weekend availability

We are seeking a compassionate and skilled Associate Veterinarian who thrives in a fast-paced environment to join our team. The ideal candidate will be passionate about providing high-quality veterinary care and possess excellent communication skills to build lasting relationships with our clients. You will work alongside a team of experienced veterinarians, technicians, and support staff and will work closely with the Hospital Manager and report directly to the Regional Manager.

Hospital Overview:

River Oak Veterinary Hospital has been providing pets and their loving families in Riverbank and across the Central Valley with compassionate veterinary care since 1952.  We are a full-service animal hospital offering a wide range of services to keep your pets in excellent health.  From wellness exams and vaccinations to dental care, internal medicine, acupuncture and more.  We also offer specialized surgical services to address your pet’s healthcare needs from treating soft tissue conditions, providing preventative reproductive care and bone surgeries on important joints like the ACL.

Compensation and Benefits Overview:

• Salary Range: $140,000 - $160,000. Sign on bonus and relocation available. 
• No negative accrual and no non-compete!
• Paid time off and holidays
• Generous Sign-on bonus and relocation assistance
• Flexible schedule options
• Employee pet care discounts
• Full benefits package, including but not limited to: Quality health, dental, vision disability, liability insurance, 401k with company contribution, including reimbursement and time off for CE & license fees and more.

If this sounds like a team you want to be a part of, please email your resume to Lindsay Aimar at laimar@petvetcarecenters.com or apply at https://www.petvetcareers.com/.

Qualifications:

• Veterinarian degree (DVM) from an accredited college or university
• Current State Veterinary License
• DEA registration must be obtained and maintained
• 1+ years of experience in a veterinary practice
• Strong diagnostic and clinical skills.
• Excellent surgical and dental skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.

The Medical Director (MD) is responsible for providing strong leadership for the hospital, managing and mentoring associate veterinarians, and assuring regulatory compliance relating to the practice of veterinary medicine. The MD is also responsible for maintaining an environment of teamwork in which the highest quality veterinary medicine is delivered. In partnership with the hospital leadership team, the MD holds shared responsibility for the financial health of the hospital, directing staff and the overall management of practice operations. The MD also serves as a staff veterinarian in addition to the administrative and leadership duties of the MD role. Effective MDs demonstrate strong work and professional ethics, a positive attitude, and uphold a high standard of patient care.

Hospital Overview:

River Oak Veterinary Hospital has been providing pets and their loving families in Riverbank and across the Central Valley with compassionate veterinary care since 1952.  We are a full-service animal hospital offering a wide range of services to keep your pets in excellent health.  From wellness exams and vaccinations to dental care, internal medicine, acupuncture and more.  We also offer specialized surgical services to address your pet’s healthcare needs from treating soft tissue conditions, providing preventative reproductive care and bone surgeries on important joints like the ACL.

Compensation and Benefits Overview:

• Salary Range: $160,000 - $185,000 
• No negative accrual and no non-compete!
• Paid time off and holidays
• Generous Sign-on bonus and relocation assistance
• Flexible schedule options
• Employee pet care discounts
• Full benefits package, including but not limited to: Quality health, dental, vision disability, liability insurance, 401k with company contribution, including reimbursement and time off for CE & license fees and more.

If this sounds like a team you want to be a part of, please email your resume to Lindsay Aimar at laimar@petvetcarecenters.com or apply at https://www.petvetcareers.com/

Essential Functions:

• Maintaining a high quality of progressive veterinary care
• Oversees and gives directives regarding medical standards and quality of care
• Sets policies as they pertain to the practice of medicine
• Works toward making various services work as one team
• In conjunction with appropriate leadership team members, recommends additions to the hospital inventory
• Budgets for new equipment and provides a reasonable cost estimate and return on investment
• Sees patients and handles clinical practice
• Ensures positive communication with clients and between doctors, including the proper transfer of patient care responsibilities
• Reviews patient records for completeness and accuracy and uses them to promote medical excellence
• Appropriately manages controlled drugs
• Reviews and approves requests for alternatives to additional drugs and medical supplies
• Conducts regular doctor meetings
• Performs other duties as assigned by Manager

Administration duties:

• Handles patient care problems, client complaints, and referral partner issues
• Manages veterinary, client, and board complaints and recommends resolutions
• Schedules staff at the hospital to meet practice needs
• Develops medical policies
• Assists in ensuring practice compliance with the State Veterinary Medical Practice Act, OSHA, and AAHA standards

Leading by example:

• Holds licensure in good standing to practice and maintains all required licenses with timely renewals
• Monitors DVM performance and production, provides coaching when appropriate
• Serves as a mentor and role model for all staff veterinarians

Development of the practice:

• Leads candidate interviews of potential DVMs
• Identifies new service opportunities that do not currently exist in the hospital
• Holds ownership for the revenue and success of the practice through monitoring key performance indicators and works with the Hospital Manager to make adjustments to achieve positive results
• Helps identify and plan for upcoming challenges in maintaining hospital operations and possible temporary solutions (locum)
• Performs other duties as assigned by Manager

Qualifications: Education/Experience:

• Doctor in Veterinary Medicine Degree
• 3+ years of clinical experience
• Prior experience in leadership or management preferred

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Cardiology

• Collect and submit laboratory samples.
• Identify common and acquired cardiac disorders and arrhythmias.
• Set up and calibrate transducers/physiographs to measure intracardiac and intravascular pressures.
• Understand the basic physiology and engineering of pacemakers.

Dentistry

• Perform dental cleanings, polishing, and intraoral radiographs.
• Perform nerve blocks.
• Assist with dental procedures and oral surgery.

Dermatology

• Prepare and administer medications, intravenously, orally, and topically.
• Perform ear cleanings and minor flushes.
• Obtain skin scrapes and tape samples.
• Prepare skin and ear cytology.
• Induce and monitor anesthesia.
• Place intravenous catheters.

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Imaging

• Assist veterinarians with a variety of diagnostic imaging modalities, including digital radiography, computed tomography, magnetic resonance imaging, ultrasound, etc.

Integrative

• Maintain logs of pet diagnoses, treatments, and follow-up results so veterinarians can track responses to integrative care.

Internal Medicine

• Research general wellness and preventative medicine for patients.

Neurology

• Perform various technical procedures, including anesthesia support and monitoring, intravenous catheter placement, venipuncture, IV injections, wound management, drug administration assistance, bandage care, surgery support, and various routine diagnostic Electromyography (EMG) testing.

Oncology

• Assist veterinarians with pet assessment, diagnostics, treatments, and procedures.
• Provide empathy, comfort, and unparalleled nursing care to all pets and serves as a strong pet advocate during the pet's hospitalization.
• Prepare and administers various chemotherapeutic agents.
• Provide the owner with extensive communication and education on various oncology disease processes.

Ophthalmology

• Assist veterinarians with ocular exams.
• Perform and/or assist with diagnostic testing (Schirmer Tear Testing, Tonometry, Ocular Ultrasounds, Electroretinogram testing, etc.).

Radiology

• Assist veterinarians with providing high-quality diagnostic imaging services to in-patient, out-patient, surgical, and emergency pets.

Surgery

• Provide extensive surgical assistance by preparing pets, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.